At Merchants & Farmers Bank, our mission is to meet the desires of our customers. As financial service professionals entrusted with sensitive financial information, we respect the privacy of our customers and are committed to treating customer information responsibly. Our customer information privacy principles serve as standards for all Merchant & Farmers Bank employees for collection, use, retention, and security of individual customer information.
At Merchants & Farmers Bank, we believe the confidentiality and protection of customer information is one of our fundamental responsibilities. And, while information is critical to providing quality service, we recognize that one of our most important assets is our customer’s trust. Thus, safekeeping of customer information is critical.
We will limit the use and collection of information about our customers to that which is necessary to administer our business, provide superior service, and offer opportunities that we think will be of interest to our customers. We use information to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; and to understand your financial needs so that we can provide you with continued quality products and services.
We continually strive to maintain complete and accurate information about you and your accounts. Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us. We will investigate your concerns and correct any inaccuracies.
At Merchants & Farmers Bank, it is our policy that employee access to personally identifiable customer information is limited to those with a business reason to know such information. Employees are educated on the importance of maintaining the confidentiality of customer information and employees who violate these policy principles will be subject to disciplinary measures.
Merchants & Farmers Bank is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with our internal security standards.
Merchants & Farmers Bank will not disclose information about customer accounts or other personally identifiable data, with the following exceptions, such as: 1) the information is provided to help complete a customer initiated transaction; 2) the customer requests it; or 3) the disclosure is required by or allowed by law (i.e. investigation of fraudulent activity).
Merchants & Farmers Bank recognized and respects the privacy expectations of our customers.
